Customer Service Will

So where did I go? Why haven’t I posted? Am I still doing Project 52? Am I still exercising? Well, all of these are valid questions. And to answer them in one fell swoop… It’s tax time. Anyone that runs their own business, or has a slightly more complicated tax situation will understand what I mean. Preparing your taxes, managing clientele, providing customer service, and meeting deadlines are a task that isn’t easily completed. Luckily, this we are fortunate to have an amazing tax/financial specialist that we work with. What I dedicate this post to is Customer Service that stands out. I’m going to start on the local side.

Armor Tax Services

Armor Tax is where we take care of our business and personal taxes. We have for the past 2 years. Owner, Mr. Robert Cooper, is such an amazing financial talent, the words cannot begin to talk about the service he provides. For the second year in a row, he’s taken what we figured was going to be a “lost cause” and he turned it into a miracle. What did he do to go above and beyond? He watched. And he listened. It’s as simple as that. At the beginning of the meeting, while analyzing our paperwork, he watched as my wife and I sat across the table from him, with our 2 year old in tow. He listened as we talked about taking care of our other two children, while trying to manage the business. And he proceeded to give us the “bad” news. Long story short, we didn’t owe anything, but there was no return we were going to get back. We left, not too thrilled and with a bill to pay for our taxes. Not the greatest way to end a work day. Fast forward to 7:30 p.m. and my phone rings. ¬†Long story short, he’s actually fixed a few of our lingering issues on not only our taxes, but the way our business was structured. The man should wear a wizard hat every day he goes into work. But the key is, he took the time to think about his clients, and made things work. And we’re no the only ones he’s help. We’ve recommended several people to use his services and all of them are better for it.

 

There are some businesses that you’ll encounter that really miss the mark of Customer Service. Really, you’ll find that with a lot of the chains with a high turn over. There are some exceptions to the rule of course…

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